Email Support

mailstar can be accessed in the following ways:

On your computer:

• Via a website - you can access your webmail by going to webmail.mailstar.co.nz. We recommend this option because there are a whole heap of features that webmail offers that aren't available using your mail client on your computer (including calendar, tasks, etc).
• Via your default mail program - mailstar supports most mail clients including Outlook, Windows Mail, Thunderbird, Eudora, MacMail, Entourage etc. For more information see our setup guides.

On your mobile phone or pda:

• Via a website - you can access the mobile version of webmail by going to m.mailstar.co.nz. This has the same functions as the main webmail site, but is stripped down to make it easier to use on a mobile device.
• Using your default mail program - mailstar supports most of the popular mobiles and PDAs including Apple iPhone, Blackberry, Windows Mobile, Android and Palm OS. For more information see our setup guides.

mailstar offers a comprehensive suite of services that can be tailored to your business needs ranging from our base package (as detailed below) to a comprehensive solution for your IT team to control the entire setup as well as hosted Microsoft Exchange options.

The core mailstar service packs a complete personal information management system into a compact, easy-to-use interface. Business email users have different needs and requirements than personal users. Email clients like Gmail or Yahoo are great for staying in touch with friends and family, but when you’re business relies on email, you need more.

• Access to mail, calendar, contacts, tasks, and notes from one application
• Use our easy webmail client or your desktop client, like Outlook® or Thunderbird™
• Backup and sync tool for Outlook, BlackBerry®, iPhone®, and Windows® Mobile
• View/share/edit users’ calendars
• Share calendar outside of your domain with iCal support
• Maintain and track task lists
• Create group contacts lists
• Companywide contact lists
• 10GB mailboxes (hold about 10 years of email)
• 50MB attachments (about 500 JPEG images)
• Mail filtering controls and enhanced searching

10GB Mailboxes

Our goal is to take storage out of the equation. That’s why we offer users huge, 10 GB mailboxes. No longer will users have to worry about cleaning out and archiving their mailboxes to prevent running out of storage space. With 10GB of data storage space, your users can keep all of their emails in their account without deleting them. This helps users to create an effective archive of work activity. It also provides an excellent way to manage and retrieve information about past projects, decisions, and emailed conversations.

50MB Attachments

We want to be sure that your users aren’t limited by file size limitations when they’re sending an attachment. That’s why we are one of the leaders in the industry that supports up to 50 MB attachments on incoming or outgoing email. This helps to ensure that users can send and receive important attachments without concern for file size limitations.

With a 50MB attachment limit, your users could send or receive:

• A 1,000 page Microsoft Word document *
• 200 slides in a Microsoft PowerPoint presentation *
• 500 JPEG images *
• A 500 page Adobe PDF file *

* Illustrative estimate—Actual numbers depend on the size of a given file(s).

mailstar hosted email supports all standard email protocols, like POP3, IMAP, and SMTP. They allow users to check and send email via desktop email clients like Outlook and Mozilla Thunderbird, plus wireless devices like BlackBerry, iPhone, and Windows Mobile devices. This means you can use your favorite email apps while using our service.

POP3

Post Office Protocol (Version 3) is what most users need and use today.

POP3 is a client/server protocol in which email is received and held on a mail server. Periodically, you check for mail on that server and then download it to your email client. POP3 is the standard protocol built into practically every email client. This method is well-suited for users that don’t want to store email messages online.

IMAP4

Internet Message Access Protocol (Version 4) is another popular way to access email messages. With IMAP4, messages and folders are always stored on the mail server. When users access their email, they are working directly with these messages. This means that any updates made to the email, such as moving, flagging, or marking a message as unread, is stored on the server.

IMAP4 is a convenient option for users who need to access their email online from multiple clients at multiple computers or locations.

Our IMAP server supports IMAP IDLE, which provides real-time push support for IMAP applications, alerting you the second you have new mail... which makes it very powerful for users on the go.

SMTP

Simple Mail Transfer Protocol is the standard protocol for sending email messages across the Internet. It is also commonly referred to as an outgoing mail server. Our SMTP servers are configured to require SMTP Authentication. The servers themselves perform two important functions.

First, they verify that anyone sending outgoing email through the SMTP server has the right to do so. Then secondly, they send the outgoing email. If undeliverable, the mail gets sent message back to the sender.

SSL and TLS Encryption

We provide SSL and TLS encryption for POP3, IMAP, SMTP, and the Webmail client. This encrypts your data so that others cannot view it. Our servers also support opportunistic TLS, which allows your incoming and outgoing email data to be encrypted as it travels through the internet. This is very important for passwords and confidential emails.

Supported RFCs

RFCs are standards for email communication between servers and email clients. These standards are approved by the Internet Engineering Task Force (IETF) and are known as RFCs. These standards cover SMTP, POP, and IMAP, among other Internet technologies.

Spam used to be annoying. Now, it’s dangerous. Last year, 75% of businesses reported virus infections from incoming email. Email is now the leading entry point for network threats like viruses, Trojans, and worms. Lost productivity from checking and deleting spam and the expense of rallying the IT department to fix and recover lost data costs over $20 billion a year.

Keeping the spam menace out of your organization is not an easy or cheap proposition. The software licenses alone are costly. Add to that constant maintenance to ensure protection against emerging threats.

Looking for relief? Look to mailstar.

With mailstar, you get exceptional support and affordable, feature-rich business email and the strongest threat detection structure in the industry. We combined the best of our threat scanning capabilities with industry leaders in spam and virus protection. Before a message enters your mailbox, it undergoes four independent, threat blocking scans:

• Threat Blocker #1: Our Gatekeeper Scan. Our team of email experts developed the Gatekeeper scan to evaluate a message’s compliance with rigorous, internationally recognized technical standards. Messages are also checked against aggregated blacklists of known spam offenders.

• Threat Blocker #2: Message Sniffer. Utilizing user feedback and enhanced pattern matching, Message Sniffer seamlessly annihilates over 98% of spam in real time.

• Threat Blocker #3: Cloudmark and CommTouch. Advanced Message Fingerprinting from Cloudmark is strong enough to annihilate spam and accurately identify virus attacks. Plus, we added CommTouch’s thorough spam filters, featuring Recurrent Pattern Detection (RPD) technology.

• Threat Blocker #4: Clam AV. Incorporating a three-layer virus scan on all incoming messages, Clam AV targets deceptive measures senders use to mask viruses, compares the message against known virus definitions, and evaluates attachments for possible viruses.

Maintaining this comprehensive level of threat protection could cost you thousands of dollars a month to maintain. As a mailstar customer, these protections are free with every mailbox you add.

With mailstar Sync software, you can check email anywhere you have an Internet connection—even your mobile device’s web browser. Every mailbox includes pull technology with on demand access to mail and personal information data on your phone.

Today’s on-the-go email user demands synchronization of their data, regardless of device or location. mailstar addresses this growing need and is proud to introduce mailstar Sync.

With mailstar Sync, users of can keep their calendar, contacts, and tasks synchronized across Microsoft Outlook, BlackBerry mobile devices, Windows Mobile devices, and mailstar Webmail. Sync is designed as a plug-in, using the open standard SyncML and can be installed directly on a user’s computer or mobile device. Users can customize the synchronization settings and also set up automatic synchronization.

Reduce frustration while increasing productivity by eliminating the need to enter the same data into several locations.

With mailstar Sync, you can:

• Synchronize calendars, contacts, and tasks between Outlook, BlackBerry mobile devices, Windows Mobile devices, and mailstar Webmail
• Synchronize mail, calendars, and contacts to your iPhone
• View shared calendars in Outlook and mailstar Webmail
• Schedule automatic synchronizations
• Manage and update data from any computer, BlackBerry mobile  device, and/or Windows Mobile device
• Allow others to view your calendars online or offline
• Easily set up sync capability between multiple computers

With unlimited, secure email storage from mailstar archiving, you can solve the most challenging aspects of email retention with one easy, affordable solution.

Email Backup

“We’re going to need a dedicated server just to store all of our old email.”

If the volume of your email messages is outgrowing your server space, it’s time to step up to mailstar archiving for infinitely scalable, cloud-based storage. 

• Keep inboxes clean with emails automatically stored in eight data centers worldwide
• Reduce the amount of time you spend managing inbox folders
• Create a secure repository for corporate knowledge stored in email
  
  

eDiscovery & eRecovery

Don’t wait for a subpoena to realize the benefits of email archiving. Using mailstar archiving you can comply with information requests faster.  

• Saves a tamper-proof record of all pertinent aspects of inbound and outbound email including, metadata, body, and any  attachments
• Find, format, and send requested files in minutes from an easy-to-use administrative control panel interface
• Access web-based control panel at work, at home, or anywhere there’s an internet connection

Email Retention/Compliance

“We need to create a compliance plan but we don’t know where to start.”

Start with mailstar archiving. A strong email retention solution is an integral part of a comprehensive compliance plan. Our hosted archiving solution is the first step toward a well-balanced plan.

• Ready to use immediately with no setup costs or additional software to download 
• Export archived mail to evaluate activity monitoring
• Set optional retention periods, save searches, and export data to monitor email policy adherence

mailstar Exchange Hosting gives you all of the functionality of a dedicated Exchange server, backed by digitise support for a fixed, monthly cost. As one of six Microsoft Gold Certified Partners worldwide, our strong relationship with Microsoft gives us premier access to new hotfixes and product updates.

For Your Users

• 2GB mailboxes (around 2 years of mail)
• 50MB attachments (about 500 JPEG images)
• Outlook Web Access (OWA) Premium
• RSS subscription delivery
• Share contacts, tasks, calendar, and notes
• Calendar sharing with read/write options
• Direct push for email, contacts, and calendar on BlackBerry®, iPhone™, and Windows® Mobile
• Free resource mailboxes for conference room and equipment scheduling
• Global Address List (GAL) and 1GB public folder space
• Premium spam and virus protection

For Your IT Department

• Fully functional, extended MAPI protocol
• Supports Outlook Anywhere (RPC over HTTPS)
• Backed up every two hours and retained for two weeks
• Easy control panel management
• Domain & mailbox-level spam and virus filters
• Allocatable storage bank
• Optional archiving and data migration services

Over 1 million users worldwide depend on the technology behind mailstar. Our web-based email client was built from the ground up as an all-in-one, software-free email management system. The business applications suite is constantly evolving around the tools businesses need to communicate and be productive.

Email Client Features

10GB Mailboxes & 50MB Attachments

• Keep email in your inbox without fear of running out of room
• Mailbox holds up to 10 years of email
• Send and receive large files
• Send a 1000 page Word document, 200 PowerPoint slides, or 500 Adobe PDFs

Free Backup and Sync Tool

• Sync personal data, like contacts, calendars and more to a BlackBerry®, iPhone™, or Windows Mobile® device
• Use the free Sync for Outlook® tool to protect your Outlook data
• Two-way sync keeps email data same across platforms
• Set up automatic sync to pull email data on a schedule
• Install over the air or download plugin
• Powered by Funambol data sync technology

Customized Settings

• Adjust spam filters, trash handling, message alerts at domain or user level
• Display HTML or text
• Supports 8 languages
• Customize reply and forwarding settings
• Create user or domain-level safelists and blacklists
• Receive email from external accounts
• Change password from webmail interface

Application Suite Features

Contacts

• Create multiple personal contact lists with unlimited entries
• Company directory auto-updates new mailboxes
• Multiple entries for phone and email information, a notes area, and an option to add a photo
• Import/export contacts between Outlook, Yahoo, Gmail, and more
• Users can update their personal contact data from the email interface
• Make permission-based group lists from the control panel

Calendars

• Create multiple calendars and share with selected people in mailstar or Outlook
• Send meeting invites and create recurring events
• Allow specific people to edit your calendar
• iCal feed to share calendars outside of your domain
• Get alerts via email, pop-up, or text message to your phone
• Color-coded viewing for multiple calendars
• Import calendars in .csv format

Tasks

• Create task lists with sub-tasks
• Assign due dates
• Multiple search options
• Add task-specific information in task notes area
• Use Task List Manager for overview of all outstanding tasks

Notes

• Unlimited space to record text notes
• Assign note titles for easy searching
• Search by title or last updated date
• Copy and paste text from other applications

• Easy, web-based control panel administration
• Data migration assistance available
• Redundant, clustered servers pairs
• Secure SSL encryption
• Add/delete/restore mailboxes from control panel
• API interface for SSO support
• Desktop client compatibility
• Domain & mailbox-level spam and virus filters
• Daily backups
• Optional email archiving service

Microsoft Outlook 2010
Microsoft Outlook 2007
Microsoft Outlook 2003
Outlook Outlook Express
Windows Mail

Mac Mail - POP
Mac Mail - IMAP

Android
Apple iPhone, iPod, iPad

POP
IMAP

BlackBerry
Palm Pre
VersaMail (Palm OS)

If you are having troubles sending or receiving mail please check your settings against the appropriate document located under "Setting Up Your Mail Client" > "How do I set up my mailstar account on my computer?" (above). If you are still having trouble please log a support ticket with your contact phone number below.

If you are having trouble sending mail and your ISP is XTRA please change you outgoing SMTP port to 587.
If you don't know how to do this, please refer to the appropriate setup document for your email client located under "Setting Up Your Mail Client" > "How do I set up my mailstar account on my computer?" (above).